Immediately following a successful introduction – with no pause – you have to start your contact (examination) questions. If you don’t know what’s wrong or needed with something – how can you fix it?
Have you ever walked into a clothing store and been greeted with a; “Hi, how are you today?” Then you reply; “Not too bad; how are you?” Then the sales person asks; “Do you need any help?” and of course you say; “No! that’s ok, I’ll just look around.”
When I first entered the car business my sales manager ask me to make a list of all the people I knew. Then he asked me to contact these people and ask if they or anyone they knew were in the market for a new vehicle. I was worried that the next thing he was going to get me to do was go door to door.
How did you feel about the car purchase process? What type of research did you do? How long did it take before you decided to purchase? Did you call any dealerships for information and pricing? How many dealerships did you go to before you bought? Did you consult with your friends and family? Did you care where you purchased your new vehicle?
The net income is no longer in red for automotive giants Chrysler and GM who once filed for bankruptcy in 2008. As of April 2010 the total U.S. sales have increased to 12.1% and 2% for GM and Chrysler respectively. Chrysler’s first quarterly report, for the year 2010 shows that the cash flows for the company have turned positive.
When Saturn was yanked out of the General Motors Co. orbit last year, Bob Clute had to move quickly to line up another auto maker for his dealership in Belleville, Ont.
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